Collections

*Effective July 1, 2021 the Office of Billing and Collections is now the Department of Collections

Primary responsibilities for the Department of Collections:

Collection of all current and delinquent revenue including 3rd party collector contracts.
Printing and mailing of all personal property and real estate.
All cashier and customer service activities.

Bankruptcy

Any customer who files bankruptcy, that includes any current active utility account, will be notified by certified mail that a new service must be established within 20 days of notification. In lieu of the bankruptcy filing, a 25% deposit may be required for the next service.

For more information on Bankruptcy, contact Collections Administrator, Cameron Bailey.

Payments

The Department of Collections is pleased to offer several payments options for your billing needs.

Pay Online here
- There is a 3% convenience fee with credit cards. There is no convenience fees for paying by check electronically. The online payment site is available 4a.m. to 11p.m. daily.
In-Person: Fiscal Management Office: 144 N. Sycamore Street, Petersburg, Virginia 23803
- Monday - Friday: 8:00 a.m. to 5:00 p.m.
- Saturday & Sunday: Closed
Dropbox: You may drop off your payment at any time to the drop box located at 144 N. Sycamore Street. Payments dropped off are collected and processed the following business day.

Mail: All payments may be mailed to the following address:
- P.O. Box 1271 Petersburg, VA 23804
For questions regarding payments please email: CityCollector@petersburg-va.org or call 804-733-2346.
For questions regarding online payments please email: treasurer@petersburg-va.org or call 804-733-2322.

Additional Information