Water bills are adjusted when there is evidence of a hidden leak, broken pipe or some other detectable, non-preventable plumbing problem, which does not put water into the sanitary sewer system. Contact the Billing Office for further details.
IF YOU SUSPECT YOU HAVE A LEAK
1. Turn off all faucets and record the reading on your meter. Keep everything off for an hour, including the toilets, and take another reading. If the reading has changed you possibly have a leak.
2. Use a 10" or longer screwdriver as a listening device to listen to your pipes. Place the screwdriver's metal end against the pipes, valves, and faucet. Then put your ear against the plastic handle. If you can hear water when the faucets are closed, you have a leak.
3. Look for signs of dampness where pipes exit walls.
4. Place some food coloring in the toilet tank. If the color filters into the bowl without flushing, you should replace the flapper valve.